Business Analyst

We are seeking a Business Analyst who will act as the vital link between our Vietnam engineers and English-speaking clients. By asking sharp questions, mapping technical inputs into clear narratives and guiding pre-sales materials, they’ll turn complex security challenges into customer-focused solutions.

Key Responsibilities

• Act as the primary point of contact for English-speaking clients on technical communication matters, working alongside the technical project leads.
• Lead structured discussion with clients and engineers, probing for context, goals and hidden risks to build a complete picture.
• Facilitate client meetings (e.g., kick-offs, progress updates, incident debriefs), ensuring technical findings from the Vietnamese team are translated into clear, business-centric English.
• Manage client inquiries via email and ticketing systems, ensuring timely and comprehensible responses by coordinating with the appropriate technical experts.
• Proactively manage client expectations regarding timelines, deliverables, and technical outcomes.
• Chart support workflows and identify gaps in information flow—then propose enhancements to speed up report delivery and reduce follow-ups.
• Maintain open channels with business managers, global service leads and L&D teams to align on terminology, sha_style guidelines and evolving client expectations.
• Standardize reporting templates to ensure brand consistency and quality across all client deliverables.
• Maintain a repository of documentation and reports.
• Author, edit, and proofread all client-facing reports
• Collect feedback on clarity, turnaround times and relevance; analyze patterns and recommend adjustments to templates, question sets and review cycles.
• Co-design proposal outlines, draft solution overviews and participate in presentations, ensuring every slide speaks directly to client priorities.
• Articulate the technical team’s capabilities and service value proposition in client presentations and discovery calls.
• Assist in preparing the technical components of proposals and Statements of Work (SOWs), ensuring the language is clear, accurate, and persuasive.
• Develop case studies and other marketing collateral based on successful client engagements.

Skills & Qualifications

• Strong written and spoken command of English—comfortable facilitating workshops, drafting formal documents and adapting tone for perse audiences.
• Proven experience dissecting business problems, drawing logical inferences and structuring complex information into coherent deliverables.
• An instinct for reading unspoken concerns, building rapport quickly and steering conversations toward clear, actionable outcomes.
• Skilled at juggling multiple projects, tracking open questions and ensuring version control across documents and presentations.

Employment Type: Full-time

Onsite:  Da Nang, Vietnam

Working days: 4 days/week

Apply with your CV to: hr.vn@evvolabs.com