The Business Service Manager is responsible for managing and delivering Evvo’s Business Operations as a Service offering for assigned client accounts, while also supporting selected internal Evvo Labs operational priorities.

The role serves as the main lead for the account and is responsible for day-to-day service coordination, business administration support, HR administration support, operational follow-up, stakeholder management, service reporting, and documentation control. In parallel, the role is expected to build a strong understanding of the client’s operating model, identify workflow gaps and manual inefficiencies, and take the lead in shaping and supporting digital transformation opportunities arising from the account.

This is both a service delivery role and a business improvement role. The Business Service Manager is expected to keep daily operations under control while helping convert operational pain points into structured process improvement and digitization initiatives.

General Administration:

Manage day-to-day delivery of EVVO’s Business Operations as a Service offering for assigned client accounts
Act as the primary lead for the client account.
Own service trackers, action logs, task lists, and follow-up items.
Ensure agreed support activities are delivered on time and to expected quality.
Monitor workload, dependencies, and unresolved issues across the account.
Identify service bottlenecks, delays, and control gaps, and escalate them promptly.
Coordinate internal support resources and handoffs needed to keep service delivery on track.
Maintain continuity of support across routine, urgent, and recurring operational matters.

Client Relationship and Account Coordination:

Serve as the main coordination point for client matters within the agreed service scope.
Manage requests, follow-ups, open actions, and day-to-day communication with client stakeholders.
Prepare meeting inputs, service updates, action summaries, and status reports.
Support regular service review meetings and ensure follow-up actions are tracked to closure.
Maintain a structured, responsive, and professional working relationship with client stakeholders.
Provide clear visibility of outstanding issues, next steps, and operational priorities.

HR Administration

Support HR administration activities within the agreed service scope.
Maintain records for leave, attendance, overtime, onboarding, offboarding, and employee files.
Coordinate payroll input preparation and submission support where applicable.
Support administration related to Singapore CPF, levy, work pass matters, or equivalent statutory HR requirements where relevant.
Coordinate recruitment administration, interview scheduling, and candidate documentation where required.
Ensure confidentiality, accuracy, and completeness of HR-related records and support documents.

Business Operations Support for Client Accounts

Oversee and coordinate client-facing non-finance support activities under the assigned account.
Manage business administration tasks such as scheduling, documentation, filing, record control, and general coordination.
Track licences, permits, insurance, renewals, and other deadline-driven administrative matters.
Ensure business documents, records, trackers, and working files are current, organized, and easy to retrieve.
Support management coordination, task follow-up, and action tracking across supported departments.
Maintain discipline in administrative routines and recurring support activities.

Operational Coordination Support

Support day-to-day coordination of operational activities under the client account.
Maintain trackers and follow-up records for stock, equipment, order paperwork, event-related administration, and other operations support matters where relevant.
Coordinate administrative follow-up between management, operations, and other working teams.
Track missing items, delayed actions, and operational gaps and push them toward resolution.
Support orderly handoffs, readiness checks, and operational documentation needed for smooth execution.

Document and Tracker Discipline

Support selected EVVO internal business operations and service administration activities as assigned.
Maintain internal trackers, records, working documents, and action logs related to EVVO’s own operational needs.
Assist with internal coordination, follow-up, and business support activities that strengthen service delivery discipline.
Support EVVO’s own management reporting, documentation, and operational follow-through where required.
Contribute to internal operational stability while balancing client account priorities.

Process Review and Workflow Understanding

Build a detailed working understanding of the client’s current operating processes across supported functions.
Observe how work actually moves across teams, owners, approvals, and handoffs.
Identify recurring issues, manual workarounds, duplicated effort, bottlenecks, unclear ownership, and control weaknesses.
Document current-state workflows, task sequences, dependencies, and pain points.
Highlight areas where work is fragmented, slow, overly manual, or vulnerable to error.
Convert operational observations into structured findings and actionable improvement themes.

Process Review and Workflow Understanding

Take the lead in identifying and shaping digital transformation opportunities within the client account.
Recommend practical ways to simplify work, reduce manual effort, improve coordination, and tighten process control.
Support the translation of operational pain points into business requirements for digitization.
Work with EVVO internal stakeholders, digital teams, or technology delivery teams to define user needs and workflow requirements.
Act as the bridge between daily operations and future digital solution design.
Support transition from manual processes into more structured digital workflows, tools, forms, trackers, and systems.
Track progress of agreed process improvement and digitization initiatives.
Ensure transformation efforts reflect real operating conditions and user needs rather than abstract process assumptions.
Help position EVVO for follow-on transformation work by grounding recommendations in firsthand operational knowledge.

Service Development and Standardization

Support the development of EVVO’s Business Operations as a Service offering as a formal line of business.
Build and maintain SOPs, templates, trackers, checklists, work instructions, and service records.
Improve working methods, handoff quality, and documentation standards across the service line.
Identify recurring service issues and recommend practical changes to improve consistency and control.
Support the standardization of service delivery so it can be repeated and scaled across future clients.
Contribute to the commercial readiness and maturity of the service offering through structured operating discipline.

Key Deliverables

Accurate and current admin, HR, and operations trackers
Timely coordination of day-to-day client and management requests
Proper filing and retrieval of operational and HR documents
On-time tracking of renewals, permits, insurance, and compliance deadlines
Orderly payroll input and HR administration support
Smooth coordination of event, kitchen, and operations paperwork.
Clear escalation of outstanding and overdue non-finance matters.

Skills and Competencies

Strong administrative control and coordination discipline.
Able to manage many small moving parts without losing detail.
Good tracker management and document organization skills.
Strong written and verbal communication.
Able to follow up persistently and close loops.
Comfortable supporting management and client-facing coordination.
Familiar with HR administration processes and basic operations support.
Able to work with confidentiality, especially around HR records.
Practical, calm, and structured under changing priorities.

Preferred Qualifications and Experience

Diploma or degree in Business Administration, Operations, HR, or related field.
2 to 5 years of relevant experience in administration, operations support, office coordination, or HR administration.
Experience in service operations, food service support, catering administration, or SME operations is useful.
Familiarity with Singapore HR administration requirements is an advantage.
Strong proficiency in spreadsheets, shared trackers, and office productivity tools.